Privacy Policy

1. Who We Are

Discount Storage is the data controller responsible for your personal data. We operate a self-storage facility located at Tormarton Cres, Henbury, Bristol BS10 7LR.

If you have any questions about this privacy policy or our data practices, you can contact us at info@discount-storage.uk. We are registered with the Information Commissioner's Office (ICO) as a data controller. You can verify our registration on the ICO register.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: your full name and any identification documents provided during sign-up.
• Contact data: your email address, telephone number, and postal address.
• Financial data: payment card details and billing information (processed securely via our payment provider).
• Technical data: your IP address, browser type and version, device information, time zone setting, and operating system.
• Usage data: information about how you use our website, including pages visited and navigation patterns.
• Communication data: records of correspondence when you contact us by email, phone, or through our website forms.
• CCTV and access data: images captured by on-site CCTV cameras and records of facility access for security purposes.

3. Lawful Basis for Processing

Under UK GDPR, we must have a valid legal basis for processing your personal data. We rely on the following lawful bases:

• Contract performance: processing is necessary to fulfil our storage rental agreement with you, including managing your booking, providing access to your unit, and processing payments.
• Legitimate interests: processing is necessary for our legitimate business interests, such as maintaining site security (CCTV), preventing fraud, improving our services, and managing our business operations. We ensure these interests do not override your fundamental rights and freedoms.
• Legal obligation: processing is necessary to comply with legal and regulatory requirements, including tax, accounting, and anti-money laundering obligations.
• Consent: where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw consent at any time.

4. How We Use Your Data

We use your personal data for the following purposes:

• To set up and manage your storage unit rental agreement.
• To process payments and manage your account.
• To communicate with you about your booking, including service updates and important notices.
• To provide and manage access to our storage facility.
• To maintain the safety and security of our premises, staff, and customers.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations.
• To send you marketing communications where you have opted in (you can unsubscribe at any time).
• To respond to your enquiries and provide customer support.

5. Who We Share Your Data With

We do not sell your personal data to any third party. We may share your data with the following categories of recipients where necessary:

• Payment processors: to securely handle card payments and direct debits.
• Website analytics providers: to help us understand how visitors use our website (data is anonymised where possible).
• Security and monitoring services: providers of CCTV and access control systems at our facility.
• IT and hosting providers: who support our website and business systems.
• Professional advisers: including solicitors, accountants, and insurers where reasonably necessary.
• Law enforcement and regulators: where we are legally required to disclose information, or to protect our rights or the safety of others.

All third-party service providers are required to process your data securely and in accordance with our instructions and applicable data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our typical retention periods are:

• Customer account data: for the duration of your rental agreement and up to 6 years after it ends (for legal and accounting purposes).
• Financial and transaction records: 6 years from the date of the transaction, as required by HMRC.
• CCTV footage: typically retained for up to 30 days unless required longer for an investigation or legal claim.
• Website analytics data: anonymised and retained in accordance with our analytics provider's policies.
• Marketing consent records: retained for as long as consent is active, plus a reasonable period to demonstrate compliance.
• Enquiry and communication records: up to 2 years after the last interaction, unless a contractual relationship is formed.

7. International Data Transfers

Some of our third-party service providers (such as website hosting and analytics tools) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as the use of providers in countries that have received a UK adequacy decision, or through the use of UK International Data Transfer Agreements (IDTAs) or standard contractual clauses approved by the ICO. Transfers to the European Economic Area (EEA) are covered by the UK's adequacy regulations recognising the EEA as providing an adequate level of data protection.

8. Your Rights Under UK GDPR

Under UK data protection law, you have a number of rights in relation to your personal data. You may exercise any of these rights by contacting us at info@discount-storage.uk.

• Right of access: you can request a copy of the personal data we hold about you (known as a Subject Access Request).
• Right to rectification: you can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: you can request that we delete your personal data in certain circumstances (also known as the "right to be forgotten").
• Right to restriction of processing: you can ask us to suspend the processing of your data in certain circumstances.
• Right to data portability: you can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: you can object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: you have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently carry out automated decision-making.

We will respond to your request within one month. In certain circumstances, we may extend this period by up to two further months, and we will inform you if this is the case. There is no fee for making a request unless it is manifestly unfounded or excessive.

9. Right to Complain

If you are unhappy with how we have handled your personal data, we would encourage you to contact us first so we can try to resolve the issue. However, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk/make-a-complaint or by calling their helpline on 0303 123 1113.

10. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users, improve your browsing experience, and analyse site traffic. For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction. These measures include encrypted connections (SSL/TLS) on our website, secure payment processing, restricted access controls, and regular security reviews. While no method of transmission over the internet is completely secure, we are committed to protecting your personal information.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. Where changes are significant, we will make reasonable efforts to notify you directly, such as by email. We encourage you to review this page periodically.

13. Contact Details

If you have any questions, concerns, or requests regarding this privacy policy or our handling of your personal data, please contact us:

• Business name: Discount Storage
• Address: Tormarton Cres, Henbury, Bristol BS10 7LR
• Email: info@discount-storage.uk