Terms & Conditions

Definitions

In these terms, the following meanings apply.

“We”, “Us” or “Our”

The self storage business named on the cover sheet.

“You” or “Your”

The customer named on the cover sheet, including any joint customers.

ACP

An alternative contact person nominated by you and authorised to be contacted about your account and notices.

Agent

Any person you authorise or permit to access the unit or facility.

Agreement

The self storage licence agreement made up of the cover sheet and these conditions.

Facility

The building, container area, yard, land, or premises operated by us as identified on the cover sheet.

Goods / Property / Your Goods

Any goods, items, property, or materials stored by you in the unit.

Storage Period

The period starting on the storage period start date on the cover sheet and continuing until the agreement ends.

Unit

The specific storage space, container, or segregated area allocated to you at the facility for the purpose of storing goods.

Data Protection Legislation

All applicable UK data protection and privacy laws, including the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and related guidance and codes of practice.

Storage

1. 1. Provided all fees are paid and these conditions are followed, you are granted a storage licence for the allocated unit only. You are treated as having knowledge of the goods in the unit and warrant that you own them or are legally entitled to deal with them.
2. 2. We do not take possession of your goods, are not a bailee, custodian, or warehouseman, and do not grant any lease or tenancy. We retain control and management of the facility and the unit.
3. 3. The agreement begins when we accept your order by signing the cover sheet. The storage period begins on the agreed start date shown on that cover sheet.

Costs

1. 4. The deposit is payable on signing the agreement. After deductions for unpaid fees, repairs, cleaning, or other breach-related charges, any remaining balance of the deposit will be returned within 21 days after the agreement ends.
2. 5. You are responsible for paying:
   • the storage fee shown on the cover sheet or most recently notified by us;
   • the first payment on acceptance of the order and later payments in advance on the due date;
   • a £25 Late Payment Administration Fee where any payment remains outstanding for more than 4 days from the due date;
   • any costs we incur collecting unpaid fees or enforcing the agreement, including professional and legal costs;
   • government taxes or charges that apply; and
   • cleaning or repair charges, including the minimum cleaning fee where applicable.

   Payments must be clearly identified and are only treated as received once cleared funds reach us. Where more than one agreement exists, we may apply payments against the oldest amount due on the account.

Default, Lien, Sale, and Disposal

1. 6. If sums due under the agreement are not paid on time, we have a general and particular right of lien over the goods. If any sum owing remains unpaid for more than 7 days from the due date, we may refuse access and overlock the unit — a £25 Overlock Administration Fee may be applied to cover associated costs. Access will only be restored once payment is received in full, including any applicable fees. We may also enter the unit, move the goods, apply the deposit against the debt, and ultimately sell or dispose of goods as permitted by the agreement.
2. 7. If goods are not removed when the agreement ends, they may be treated as abandoned. Storage fees and disposal-related costs continue to accrue until the goods are removed, sold, or disposed of.
3. 8. Before selling or disposing of goods, we will follow the required notice procedure, including written notice to the last postal or email address notified to us and, where appropriate, to the ACP.
4. 9. Sale proceeds are applied first to removal and sale costs and then to the debt. If proceeds do not cover the balance, you remain responsible for the shortfall. If proceeds exceed the amount due, we will try to return the excess funds.
5. 10. If goods are unsaleable, fail to sell, are too low in value, are severely damaged, or create personal-data or safety issues, we may dispose of them at your cost.
6. 11. Items, rubbish, or waste left unattended in common areas or outside the unit may be treated as abandoned and removed, stored, sold, or disposed of without notice at your expense.

Access and Prohibited Goods

1. 12. You may access the unit during the access hours we post. We may change access hours, gate codes, access systems, or security arrangements where reasonably necessary.
2. 13. Extended access outside normal hours only applies where specifically agreed and may be subject to additional charges.
3. 14. Only you or your agents may access the unit. We may require proof of identity and may refuse access if satisfactory proof is not provided.
4. 15. We may refuse access where money is owed or where safety or security is threatened or may be put at risk.
5. 16. You should not leave a key with or permit access to the unit to anyone other than your own agent acting under your control.
6. 17. You authorise us, our agents, and contractors to enter the unit where needed for repairs, emergencies, legal requirements, investigation of prohibited use, relocation, or enforcement of our rights.
7. 18. You must not store prohibited goods including:
   • food or perishable goods unless securely packed so they are protected from and do not attract vermin;
   • living creatures;
   • combustible or flammable substances including gas, paint, petrol, oil, cleaning solvents, or compressed gases;
   • firearms, ammunition, explosives, or weapons;
   • chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other potentially hazardous substances;
   • any item that emits fumes or odours;
   • goods which are environmentally harmful or that are a risk to the property of any person;
   • illegal goods, goods illegally obtained such as illicit (counterfeit or smuggled) tobacco or alcohol, and unlicensed or unsafe goods (including toys, electrical goods, medicines, aerosols, cosmetics, and fireworks);
   • currency, deeds, securities, items unique in nature, or items whose value cannot reasonably be assessed on a financial basis.
8. 19. Portable heaters must not be used in the unit.
9. 20. The unit is for storage only and must not be used to run a business, manufacture items, or operate as a shop.
10. 21. You must not store in any unit:
    • any lithium-ion battery exceeding 160 Wh unless it is built-in and cannot be removed from the otherwise permitted goods;
    • portable battery chargers, power banks, or similar portable power sources;
    • more than five (5) e-scooters, e-bikes, e-skateboards, or similar battery-powered vehicles, unless the battery has been removed and is not stored in the unit;
    • more than ten (10) laptops, tablet computers, children's toys, or other similar items containing built-in batteries.
11. 21.1–21.2. Any permitted goods with built-in batteries must be free from visible defect, stored with air circulation, and not stacked. We recommend they are stored with the lowest practical charge. You remain liable for any breach of these battery-storage rules.

Conditions, Security, and Use of the Unit

1. 22. You are responsible for securing the unit at all times. Where a lock box or lock shroud is provided, the padlock must be placed fully inside it. Failure to use the lock box properly is treated as a failure to secure the unit. You are not permitted to apply a padlock or other device to the unit in our overlocking position — any such padlock may be forcefully cut off at your expense.
2. 23. The unit must be used solely for storage. You must not (or allow any other person to):
   • use the unit as an office, living accommodation, or as a home, business, or mailing address;
   • cause nuisance to us or any other person, including escape of substances, odours, noise, or vibration;
   • do anything that may invalidate or increase premiums under any insurance policies;
   • paint, alter, or attach anything to the internal or external surfaces of the unit;
   • connect or provide any utilities or services to the unit unless authorised by us;
   • cause damage to the unit or any part of the facility; or
   • create any obstruction or leave items, rubbish, or waste in any common area. Bins at the facility (if any) are not communal unless we expressly confirm this in writing.
3. 24. You must keep the unit clean and in good condition. If rubbish, waste, or unwanted items are left inside the unit or anywhere on site, we may remove and dispose of them at your risk and expense. A minimum cleaning fee of £25 may apply.
4. 25. You and your agents must use reasonable care on site, report damage or defects promptly, and follow the reasonable directions of our employees, contractors, and site policies.
5. 26. This agreement does not give exclusive possession of the unit. We may relocate you to another unit that is not smaller, either on 14 days’ notice or sooner if an incident requires closure of the area.
6. 27. You must ensure the unit is suitable for your goods. Unit sizes are approximate and no warranty is given that any unit is suitable for any particular goods.
7. 28. We may refuse storage of goods or require their removal if, in our opinion, they create a risk to people or property.
8. 29. You must notify us in writing within 48 hours of any change to your contact details or the ACP details on the agreement.

Risk, Liability, Insurance, and Force Majeure

1. 30. We are not liable for loss arising from your inability to access the facility or unit. Security features such as gates, lighting, and CCTV do not amount to a guarantee that theft, loss, or damage will be prevented.
2. 31. Goods are stored at your sole risk and responsibility. We do not insure the goods.
   • 31.1 We shall not be liable for loss of or damage to goods arising from theft, fire, flood, vermin, mould, rust, condensation, climate conditions, acts of third parties, or other events, unless directly caused by our negligence or breach of this agreement.
   • 31.2 To the fullest extent permitted by law, we exclude all liability for: loss of business, profits, revenue, business interruption or opportunity; any indirect or consequential loss; and loss of or damage to goods not directly caused by our negligence or breach.
   • 31.3 Where we are liable for loss or damage arising directly from our negligence or breach, our total liability shall not exceed the lower of the replacement value declared on the cover sheet or £2,500.
   • 31.4 Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
3. 32. You must keep the goods adequately insured for their full replacement value throughout the storage period and provide reasonable evidence of that insurance if requested.
4. 33–35. You remain responsible for all liabilities arising from your use of the unit, your goods, breach of this agreement, or breach of relevant laws — including any environmental liability, fire damage, contamination, regulatory penalty, or third-party claim arising from the nature or condition of goods stored. Where we have reason to believe the law is not being complied with, we may take any necessary action including removal or disposal of goods at your expense.
5. 36. We are not liable for delay, failure, loss, or damage caused by events beyond our reasonable control, including fire, flood, terrorism, power failure, labour shortages, pandemic-related restrictions, or action by competent authorities.

Personal Information and Data Protection

1. 37. We collect and process personal data about you and any ACP in connection with the agreement, including contact, identification, payment, and vehicle information.
2. 38. We process personal data in accordance with the Data Protection Act 2018, UK GDPR, and other applicable data protection legislation. More detail is set out in our privacy notice.
3. 39. You confirm that any ACP whose personal data you provide has consented to that information being given to us and to being contacted in connection with the agreement.
4. 40. For data protection purposes, we act as the data controller for personal data collected under this agreement. We may process and share personal data where reasonably necessary for:
   • performance and administration of the agreement;
   • payment processing and credit control;
   • debt recovery and enforcement of our rights;
   • fraud prevention, security, and CCTV monitoring; and
   • compliance with legal and regulatory obligations.

   We may share relevant data with payment providers, software providers, credit reference agencies, debt recovery agents, insurers, professional advisers, and law enforcement authorities where reasonably necessary.

   40.4 We shall implement appropriate technical and organisational measures to safeguard personal data in accordance with applicable Data Protection Legislation.

Communications and Notice

1. 41. We may send routine notifications and minor updates by email or SMS. These notifications take effect one hour after sending, or immediately if they relate to an urgent issue or emergency.
2. 42. Formal notices about important changes, termination, price changes, disruptions, or enforcement must be in writing. They may be sent by post, delivered by hand, or by email where email-only communication has been selected. Notices are considered received at the time of hand delivery, one day after sending by email, or 48 hours after posting. Where there is more than one contact named on the agreement, notice to or by any single contact is sufficient. Notices from you should be sent by post to the address on the cover sheet or by email to info@discount-storage.uk.

Cancelling or Ending the Agreement

1. 43. You have 14 days after we confirm acceptance of your order to change your mind. If you cancel within this cooling-off period, any refund will be based on the storage already taken and removal of all goods from the unit.
2. 44. Unless otherwise agreed in writing, either side may end the agreement by giving written notice in accordance with clause 42. The required notice period is 14 days as stated on the cover sheet. If you breach the agreement or engage in illegal or environmentally harmful activity (which, if it can be put right, you have failed to put right within 14 days of a request from us), we may terminate immediately. If we enter the unit for any reason and there are no goods stored in it, we may terminate the agreement without advance notice but will send notice to you within 7 days.
3. 45. You should examine the goods carefully when removing them and notify us as soon as reasonably possible if you believe there has been any loss or damage.
4. 46. Ending the agreement does not affect rights, remedies, liabilities, or obligations that arose before termination or expiry.

Other Terms

1. 47. Additional services, such as delivery and collection, may be offered separately and may be subject to their own terms and additional charges.
2. 48. We may vary storage fees or other terms by giving written notice. Any change will take effect no sooner than the first due date occurring at least 28 days after notice. You may end the agreement before that change takes effect.
3. 49. The agreement is the whole agreement between the parties. In addition:
   • Any descriptions or illustrations on our website are for approximate guidance only and do not form part of this agreement.
   • If we decide not to exercise a right at a particular time, this does not prevent us from exercising that right later unless we confirm in writing that we have waived it.
   • The Contracts (Rights of Third Parties) Act 1999 does not apply — no one other than you and us has rights under this agreement.
   • If any provision is invalid or unenforceable, the rest of the agreement still applies.
   • You may not assign or transfer your rights under this agreement or part with possession of the unit.
   • We may transfer our rights under this agreement to another organisation and will let you know if we plan to do so.
   • Where there are two or more joint customers, each takes on the obligations under this agreement separately and we may enforce our rights against any one of them.
4. 50. The agreement is governed by English law. Disputes or claims are to be decided by the Courts of England and Wales, and the parties must first try to resolve disputes through mediation before starting legal proceedings, except for emergency relief.

We reserve the right to update or amend these terms from time to time.